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Branch Manager at Crossover Microfinance Bank Limited

Jobs


Crossover Microfinance Bank is a financial institution whose aim is to support the small scale business to grow their businessthrough financial instrument.

We are recruiting to fill the position below:

 

Job Title: Branch Manager

Locations: Ikorodu and Cele Ijesha, Lagos
Employment Type: Full-time

Responsibilities

  • Create and enforce plans that will help meet the needs of customers.
  • Build long-term relationships with clients and customers.
  • Work quickly to address and resolve customer issues
  • Notify the sales team of new sales and cross-selling opportunities.
  • Become familiar with the competition to stay ahead of them.
  • Researching industry trends and providing advice to colleagues about client strategy or new sales opportunities
  • Giving presentations to clients about products or services.
  • Acting as a point of contact for complaints and escalating issues as appropriate.
  • Ensuring that the terms of a contract are adhered to by both your employer and clients.
  • Understanding and helping to meet the targets and aims of the client.
  • Encourage high sales and good customer service practices.
  • Create strategies and work with clients to boost their brand.
  • Help promote and maintain a positive company image.
  • Ensuring your existing clients are satisfied through after-sales care, as well as gaining and using feedback.
  • Identifying and approaching potential new companies or individuals to engage as clients.

Qualifications and Skills

  • Degree in Management, Marketing, Communication or a similar field.
  • 3 – 5 years work experience.
  • Intuitive to customers needs.
  • Attentive to detail and organized.
  • Must be self-motivated, flexible and able to manage several jobs at one time.
  • Proficiency in Microsoft Office.
  • Excellent communication and interpersonal skills.
  • Good conflict resolution and problem-solving skills.
  • Leadership and team management skills.
  • Customer-oriented.
  • Goal getter.
  • Strong communication and interpersonal skills and the ability to build and maintain relationships.
  • A background in customer service or sales is a plus.
  • Must understand customer relationship management (CRM).
  • Strategic thinker and ability to analyze and solve problems quickly.
  • Ability to work well with others and lead a team.
  • Knowledge of math and numbers.

Salary
N100,000 monthly

 

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail

Application Deadline  15th June, 2022.


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