Call Center Agent at PreDiagnosis International

PreDiagnosis International – Our objective is to deliver health care programs and services to address the gap in the health sector. Our major roles as an e-medicine organization are to provide, maintain, and improve general health through the use of Telemedicine/ Telehealth-Hub country-wide especially to the teeming vulnerable larger percentage of the population.

We are recruiting to fill the position below:


Job Title: Call Center Agent

Locations: Abuja (FCT), Kano
Employment Type: Full-time

Key Tasks & Responsibilities

  • Providing concierge-like services, working in a call center.
  • Serve as the first point of contact for all interactions between the clients and doctors
  • Keeping records of all conversation in our call center database in a comprehensive way
  • Manage and answer heavy volume inbound and outbound calls
  • Coordinate clients care through video & audio intake call
  • Administrative duties such as scheduling appointments
  • Process clients request received about health plans and inquiries via video and audio calls
  • Provide immediate and ongoing follow up phone calls as necessary
  • Extensive knowledge of using online call center phone and tracking system


  • Candidates should possess a Bachelor’s Degree qualification with at least 2 years work experience.
  • Experience as a call center agent preferably within healthcare
  • Must either be based in Abuja or Kano
  • Must be computer literate
  • Knowledge of telemedicine
  • Fluent in the Hausa Language



How to Apply
Interested and qualified candidates should forward their CV to: [email protected] using the Job Title as the subject


Application Deadline  15th April, 2021.

Newsletter Updates

Enter your email address below to subscribe to our newsletter

Search For Jobs Offer And Vacancies In Nigeria