Planet Partners is a consulting and communication agency in Nigeria. The agency has been operating and offers experienced and knowledgeable consultants, as well as effective and creative communication tools. As a partner in business, Planet Partners provides expertise and services in three main fields: PR Strategy & Consulting, Crisis Management, Communication.
We are recruiting to fill the position below:
Job Title: Call Center Representative
Location: Ikeja, Lagos
Employment Type: Full-time
- We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
- The successful candidate will be able to accept ownership for effectively solving
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Interested candidates should possess a Bachelor’s Degree with 1 – 2 years work experience.
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively.
- N60,000 – N65,000 Monthly.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Application Deadline 10th August, 2021.