Jobs In Nigeria

Call Center Representative at Planet Partners

Jobs


Planet Partners is a consulting and communication agency in Nigeria. The agency has been operating and offers experienced and knowledgeable consultants, as well as effective and creative communication tools. As a partner in business, Planet Partners provides expertise and services in three main fields: PR Strategy & Consulting, Crisis Management, Communication.

We are recruiting to fill the position below:

 

 

Job Title: Call Center Representative

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

  • We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
  • The successful candidate will be able to accept ownership for effectively solving

Responsibilities

  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise

Requirements

  • Interested candidates should possess a Bachelor’s Degree with 1 – 2 years work experience.
  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively.

Salary

  • N60,000 – N65,000 Monthly.

 

 

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

 

Application Deadline 10th August, 2021.


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