Control Room Officer at Morris Royal Limited

Morris Royal Security Limited – We are a team of experienced security and law enforcement professionals with specialization in Enterprise Risk Management. We leverage on our solid organizational structure, a dedicated workforce, constantly improving technologies and techniques and strong quality assurance processes to deliver superior services.

We are recruiting to fill the position below:


Job Title: Control Room Officer

Location: Isheri OPIC, Lagos – Ibadan Expressway – Lagos
Employment Type: Full-time

Job Brief

  • We are looking for a Control Room Officer that will be the remote operation controller of our guards services and liaison between our company and its clients.
  • The successful candidate will be able to accept responsibilities for promoting quality guards services by resolving or escallating guards’ issues and clients complaints as well as general inquiries; keeping customer satisfaction at the core of every decision and behavior.


  • Monitor guards’ attendance and alertness at all times.
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center logbook in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets
  • Follow communication “scripts” when handling different topics
  • Identify clients’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell our services when they arise


  • High School Degree
  • Previous experience in a customer support role
  • Familiarity with CRM systems and practices
  • Clients focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening



How to Apply
Interested and qualified candidates should send their Curriculum Vitae to: [email protected] using the Job Title as the subject of the email


Application Deadline  24th May, 2021.

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