Control Room Officer at Morris Royal Limited

Morris Royal Security Limited – We are a team of experienced security and law enforcement professionals with specialization in Enterprise Risk Management. We leverage on our solid organizational structure, a dedicated workforce, constantly improving technologies and techniques and strong quality assurance processes to deliver superior services.

We are recruiting to fill the position below:

 

Job Title: Control Room Officer

Location: Isheri OPIC, Lagos – Ibadan Expressway – Lagos
Employment Type: Full-time

Job Brief

  • We are looking for a Control Room Officer that will be the remote operation controller of our guards services and liaison between our company and its clients.
  • The successful candidate will be able to accept responsibilities for promoting quality guards services by resolving or escallating guards’ issues and clients complaints as well as general inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Monitor guards’ attendance and alertness at all times.
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center logbook in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets
  • Follow communication “scripts” when handling different topics
  • Identify clients’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell our services when they arise

Requirements

  • High School Degree
  • Previous experience in a customer support role
  • Familiarity with CRM systems and practices
  • Clients focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening

 

 

How to Apply
Interested and qualified candidates should send their Curriculum Vitae to: [email protected] using the Job Title as the subject of the email

 

Application Deadline  24th May, 2021.

Newsletter Updates

Enter your email address below to subscribe to our newsletter

Search For Jobs Offer And Vacancies In Nigeria