Swift Consulting Limited – Our client, Shania Lounge, is a place set out for relaxation, enjoyment and cruise. They serve food and drinks for birthday parties, guys / ladies hangout, dates etc.
They are recruiting to fill the position below:
Job Title: Customer Care Officer
Location: Ikeja, Lagos
Employment Type: Full-time
- Customer care Officer: Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns
- By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders and requests.
- High School Diploma, OND, HND, B.Sc in any relevant field of study.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- 1-3 Years Experience
- Living at Ikeja will be an advantage.
N50,000 – N70,000 monthly.
How to Apply
Interested and qualified candidates should send their CV in PDF Format to: [email protected] using the Job Title as the subject of the mail
Application Deadline 30th August, 2021.