Customer Care & Project Manager at Phillips Outsourcing Services Nigeria Limited

Phillips Outsourcing Services Nigeria Limited  – Our client, a location based solutions firm that designs and develops advanced location-based IT services and solutions (telematics) that combine GPS positioning, wireless communications & geographical information technology, is recruiting to fill the position below:

Job Title: Customer Care & Project Manager

Location: Lagos
Employment Type: Full-time

Role Summary

  • To support the Organization’s solution-based sales effort by acting as the primary interface with assigned customer(s) for all related customer-satisfaction fronts during the pre and post-sales process.
  • This is to achieve high levels of customer delight during and after project rollouts, and to maximize client retention and contract renewals.

Job Responsibilities

  • Oversee the successful implementation of projects from inception to implementation.
  • To establish, maintain and strengthen relationships and rapport with existing and new customers to identify/understand customer-support opportunities and sales opportunities for the Organization
  • To attend meetings with customers in the absence of the Global Customer Service & Support Manager.
  • To proactively seek ways to improve workflow & work processes, including identification of improved ways to enhance the Organization’s customer service function.
  • To provide regular updates on account strategy, status, and performance to the Management.
  • To respond to or properly direct customer requests to the appropriate party – from major Requests for Quotation to minor requests for changes or inquires.
  • To coordinate and communicate with all necessary internal departments, such as Production, Installation, Sales, and Research & Development teams, to ensure uniform understanding of the customer’s expectations, and successful delivery and issue-resolution.

Professional & Technical Capabilities

  • B.Sc. in relevant fields and must have completed a Diploma.
  • Possess 5 years’ work experience in a Multi-National Company environment, preferably in the cellular industry.
  • Customer-oriented with an outgoing and pleasant personality.
  • Experienced in presenting and communicating to internal & external customers, to generate interest and engage them during presentations.
  • Result-oriented and self-motivated with the ability to work independently and under pressure in a fast paced environment
  • Pays strong attention to detail
  • Possesses strong negotiation and project management skills
  • Possess basic engineering and IT-related knowledge
  • Possess basic engineering knowledge / experience.

Required Competencies:

  • Administration
  • Expense Management
  • Job Knowledge
  • Human Resource Manager
  • Communication/Interpersonal Skills
  • Leadership
  • Teamwork
  • Managing Change and Improvement
  • Decision Making/Problem Solving
  • Customer Responsiveness
  • Development of Subordinates
  • Business Knowledge.

Salary
N900,000 / Monthly Gross.

Deadline: 13th September, 2021.

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