Prestigious Consulting is a professional HR consultancy firm. We focus on improving organizational performance through strategic people & process management.
We are recruiting to fill the position below:
Job Title: Customer Care Representative
Location: Egbeda, Lagos
Employment Type: Full-time
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Manage large amounts of incoming phone calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service teamsales targets and call handling quotas.
- 1 – 2 years work experience.
- Candidates should possess a Degree qualification.
- Candidates should reside in Egbeda and its enviroments
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Proven customer support experience or experience as a Client Service Representative.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Candidates should be available to resume immidiately.
N50,000 / Month.
How to Apply
Interested and qualified candidates should send their Application / CV to: [email protected] using the Job Title as the subject of the e-mail.
Application Deadline: 15th August, 2021.