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Customer Relations and Transactions Officer at Apex Network Limited

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Apex Network Limited, a fintech company that deals with the transactions of cryptocurrencies and giftcards, is recruiting suitable candidates to fill the position below:

 

Job Title: Customer Relations and Transactions Officer

Location: Lekki, Lagos
Employment Type: Full-time

Job Description and Duties

  • Ensure outstanding customer satisfaction by maintaining strong working relationship.
  • Prevent the escalation of customer issues by collecting and analyzing information provided before and after interacting with the customer.
  • Tracking, recording, reporting, and storing information related to transactions, customers and ensuring all information is accurate and complete.
  • Maintain a positive attitude while dealing with a variety of problems and applying creative problem-solving methods
  • Monitor customer problems and needs to anticipate inquiries and respond to issues immediately as they occur
  • Understand how to use the company knowledge base to prepare for each customer interaction while taking detailed notes
  • Carrying out client satisfaction surveys and reviews.
  • Liaising with internal departments to ensure client needs are fulfilled effectively.
  • Letting customers know about other products the company offers.
  • Check customer’s balance and verify customer’s signatures.

Requirements / Skills / Competencies

  • A minimum of a B.Sc. / HND / BA Degree.
  • Other higher / relevant qualification(s) will be an advantage.
  • Must be an effective team player.
  • Maintain a positive attitude focused on customer satisfaction.
  • Solid organizational skills, multitasking and time-management.
  • A minimum of 1 year work experience in a similar role((preferably in customer relations or marketing).
  • Computer Proficiency in MS Word, MS Excel, Outlook &PowerPoint.
  • Experienced in transaction monitoring and drafting of suspicious transaction reports.

 

How to Apply
Interested and qualified candidates should send their Resume to: [email protected] using the Job Title as the subject of the email.

Note: Proximity to Lekki and Its environs is key.

Application Deadline  7th July, 2022.


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