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Customer Service Agent at Lipa Later

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Lipa Later is a buy now, pay later platform that allows consumers to shop and pay for items in monthly instalments. Lipa Later is a Pan-African organization with a presence across Kenya, Uganda, Rwanda and Nigeria – with plans of opening new markets in the near future.

We are recruiting to fill the position below:

 

Job Title: Customer Service Agent

Location: Lagos
Employment Type: Full-time
Reports To: Head of Customer Success

About the Role

  • Reporting to the Head of Customer Success, the CS agent will be part of Lipa Later Customer Service Team and will be responsible for all interactions with our customers.
  • He/she is to ensure all of the questions, requests and issues of the customers are answered and solved in a professional way with customer centricity as our main driving force.

Responsibilities

  • Attending to customers issues through inbound calls, social media platforms emails and chats.
  • Customer management
  • Customer retention strategy implementation.
  • Upsell & Cross sale products and services.
  • Customer fulfillment and satisfaction
  • Assistance in customer experience initiatives
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies.
  • Provide product and service information to customers.
  • Product pitches and education on our products to customers.
  • Resolution and escalation of customer’s issues.
  • Contract preparation
  • Partner engagement

Requirements

  • Undergraduate Degree in Communications, Marketing, Advertising, Public Relations, Media Studies, Business and/or related fields.
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Exceptional fluency (speaking, reading, writing, and understanding) of French required.
  • Ability to multi-task, prioritize, and manage time effectively.
  • More than 4 years’ customer support experience or experience as a client service agent
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices

 

 

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using “Customer Service Agent – Nigeria” as the subject of the mail.

 

Application Deadline  16th March, 2022.


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