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Customer Service Officer at Solid Rock Hospital (Medical and Dental clinic)

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Solid Rock Hospital (Medical and Dental clinic) is a privately owned and an ultra-modern Hospital with 26 beds located at No. 6 Akinsanya Street Ojodu Lagos. The Hospital was founded on June 21, 1992. It is fully registered with the Corporate Affairs Commission with Registration number: RC. 219842.

We offer both Medical and Dental Services to our clients. Among the services offers include but not limited to; surgeries, General medical services, Obstetrics and Gynaecology, immunization, Family planning, ENT, orthopaedic, Children intensive care services, comprehensive dental care services , inpatient care services, Paediatrics, Ultrasound services/ECG, Emergency services, Ambulance services, Dietetics, Laboratory services etc.

We are recruiting to fill the position below:

 

 

Job Title: Customer Service Officer

Location: Ojodu Berger, Lagos

Responsibilities

  • Receive inbound calls from customers; providing information regarding services
  • Responds promptly to general inquiries from staff and clients via e-mail and phone calls
  • Filling and retrieval of patient records.
  • Invoicing and receipt of payments
  • Liaise with HMO/NHIS on behalf of patient and take necessary approvals
  • Control the traffic flow of patients at the reception area.
  • Assist customers by answering questions and solving problems.
  • Greets clients on arrival to the Hospital
  • Register New Patients (Clients ) on the medical record system software
  • Any other assigned task.

Qualifications

  • B.Sc in any Social Science or Science course
  • Should have a minimum of 2 years Post NYSC.

Knowledge, Skills And Abilities:

  • Caring and compassionate nature
  • Resilience
  • Excellent knowledge of HMO/NHIS scheme
  • Good computer skills
  • Outstanding organizational and multi-tasking skills
  • Excellent Human relational skills.
  • Excellent teamwork and people skills
  • Ability to use initiative
  • Ability to deal with emotionally charged and pressured situations
  • Verbal and written communication skills

 

 

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

 

Application Deadline  10th September, 2021.


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