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Customer Service Representative at Hybrid Consulting Limited

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Hybrid Consulting Limited is a registered limited liability company located in Lagos Nigeria and providing quality, professional and world class services to corporate bodies.

We are recruiting to fill the position below:

 

Job Title: Customer Service Representative

Location: Lagos
Employment Type: Full-time

Job Description

  • We are looking for a Customer-oriented Service Representative. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers.
  • Track record of over-achieving quota.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service teamsales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Requirements

  • Strong phone contact handling skills and active listening
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters

Salary
N80,000 – N100,000 / Month.

 

How to Apply
Interested and qualified candidates should forward detailed CV to the “Human Resource Personnel via: [email protected] using the Job Title as the subject of the email

Application Deadline  24th June, 2022.


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