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Customer Service Representative at Soteria Eye Clinic

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Soteria Eye Clinic is a contemporary state of the art Optometric and Optical Care Clinic. Centrally located in Lagos Nigeria, with operations in strategic geographical zones in the south, at Delta and Akwa-Ibom. Soteria’s, optometrists and highly knowledgeable staff are committed to providing quality eye examination, along with impeccable treatment and services. The expertise at Soteria Clinic offers top-grade eye care. Including choice designer frames, contact lenses and sunglasses.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Chevron, Lagos
Employment Type: Full-time

Essential Duties and Responsibilities

  • Responsible for revenue growth by selling frames, lenses and accessories at the gallery in line with SEC pricing policy.
  • Providing product information to customers and assisting customers to make a choice on frames and lenses in line with the Doctor’s prescription.

Duties

  • Sales of frames, lenses and accessories to customers.
  • Deep product knowledge of frames, lenses and accessories.
  • Assist patients in the selection of eyewear appropriate to their ability to pay.
  • Provide information on the choice of frames and accessories selected by the patient to the Cash Department.
  • Contact patients regarding their materials (i.e., frames, contact lenses) which are ready for pick-up.
  • Work with patients to provide patient education and how to use their new eyewear.
  • Provide daily/ weekly & monthly reports.
  • Work with Optometrist to ensure customer prescriptions are fulfilled in the event that prescription is not available.
  • Maintain a record of debtors and make phone calls to ensure payments.
  • Assist in the establishment and/or revision of guidelines, policies and warranties regarding the frames/ lens dispensary.
  • Discuss customers’ needs, occupations and hobbies to determine the best frames to suit their lifestyle.
  • Verify prescription glasses and notify patients when eyewear is ready for pick up.
  • Inventory frames and accessories weekly and update bin cards.
  • Maintain inventory of eyewear, accessories and supplies, along with the rationale for the ordering and selling of selected eyewear products
  • Enter eyeglass, lens, contact lens and accessories orders in the sales book.
  • May be required to perform other duties as assigned.

Qualifications & Experience

  • BSc Degree with 2-3 years of sales experience.
  • Experience with Microsoft Office applications such as Word and Excel is highly desired.
  • Experience in a health /patient care environment or retail environment/ Customer Service is highly desired.

Skills Required:

  • Welcoming, friendly and helpful.
  • Good with figures.
  • Selling Skills
  • Proficient with MS Office
  • Efficient and professional
  • Strong verbal and written communication skills.
  • Strong interpersonal, supervisory and customer service skills are required.
  • Ability to work well with others under deadline situations and respond to changes in priorities.
  • Ability to work independently, take initiative, set priorities and see projects through to completion.
  • Attention and eye for details.
  • Ability to multi-task, work under pressure and meet deadlines required.
  • Excellent communication skills (written and verbal).
  • Good at administrative tasks.
  • Well organized, with the ability to multi-task.
  • A people person, with tact and sensitivity.
  • Ability to think quickly and come up with solutions to on the spot problems.
  • Smart in appearance.
  • Deep knowledge of all SEC products and services

 

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the mail

Application Deadline  30th June, 2022.


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