Customer Service Supervisor (Team Lead) at Ascentech Services Limited

Ascentech Services Limited – Our client, a leader in the Internet Service Provider (ISP) sector is currently recruiting suitable candidates to fill the position below:

 

 

Job Title: Customer Service Supervisor (Team Lead)
Location: Abuja (FCT)
Employment Type: Full-time

Responsibilities

  • Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
  • Strategizing and monitoring the daily activities of customer service operations.
  • Investigating and solving customer service complaints.
  • Assisting with the development and implementation of service policies, and explaining these to staff and customers.
  • Maintaining documentation pertaining to customer service department activities.
  • Performing additional duties where needed.
  • Assisting customer service staff with duties where required.
  • Training staff in areas of customer service and company policies.
  • Managing cashier coverage and customer flow to ensure proficient customer service.
  • Monitoring and authenticating returns, exchanges, and voids.

Requirements

  • B.Sc / HND in Mass Communication or any similar discipline
  • Outstanding communication skills, both written and verbal.
  • Strong people skills.
  • Excellent phone etiquette.
  • Outstanding organizational skills.
  • 7+ years of work experience in a similar position with any leading ISP.
  • Proficient knowledge of customer service, and standard office practices and procedures.
  • Proficient computer skills.
  • Proficient standard office equipment skills.

Salary
N150,000 – N200,000 / Month

 

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the e-mail.

Note: Only shortlisted candidates will be contacted

 

Application Deadline  30th May, 2021.

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