Employment Opportunities in a Leading Import and Distribution Company

Ascentech Services Limited – Our client, a leading Import and Distribution company in Nigeria, is currently seeking to fill the position below:

Job Title: Spare-Part Warehouse Supervisor

Location: Lagos
Employment Type: Full-time

Job Description

  • On time part dispatch for the branches
  • Coordination with Logistics for dispatch of the spares parts along with communication
  • Responsible for Stock Accuracy & Auditing at the warehouse, Physical vs. System matching
  • Responsible for Stock Counting and labelling activity on monthly basis
  • Coordinate with Supervisors for GRN for new spare parts from suppliers and local vendors
  • Responsible for monitoring of Used parts return from branches, Issued Vs Defectives
  • Responsible for failure report preparation & sharing to National Service Manager (Compressor/ Panel / PCB/ Batteries etc.)
  • Responsible for creation of parts matrix with alternatives and sharing it to branches regularly
  • Responsible for safety stock preparation based on failure/ consumption for all the branches
  • Part costing into ERP for new spare parts
  • New Part coding formulation and uploading into ORION
  • Responsible for sharing of Goods Received tracking sheet across branches
  • Responsible for KPI monitoring and achieving
  • Manages recruiting, staffing, training and employee development activities
  • Responsible for Auction / Scrapping of defective & non usable items at central warehouse
  • Responsible for reducing the inventory level of non-moving items
  • CRM Operation updating

Requirements

  • Bachelor’s Degree
  • Minimum of 5 years of experience into Spare Parts Management.

Job Title: Service Engineer / Service Frenchise

Location: Lagos
Employment Type: Full-time

Job Description

  • Prompt Assessment of allocated jobs
  • Troubleshooting of PCBs on micro level and Product Repair
  • On time part requirements for pending jobs
  • Completion of jobs as per TAT
  • Customer feedback form collection
  • Maintaining proper tool kit
  • Reconciliation of fresh / defective spare parts with Part Officer on weekly basis
  • Zero Repeat Failure
  • Job Completion Report to Supervisor
  • Daily working report updating
  • Preparation of part failure report & sharing to service manager
  • Service Franchise creations
  • Service Franchise claim preparation
  • Spare Parts local purchase
  • CRM Operation updating

Requirements

  • Technical Course in Electronics / Electrical / Mechanical product repair
  • Minimum of 3 years of experience into Field / Workshop repair and computer operation well known specially in MS office.

Job Title: Call Center Supervisor

Location: Lagos
Employment Type: Full-time

Job Description

  • Oversee the daily activities in call center & daily report compilation
  • Complaint registration and feedback checking
  • DWR checking on hourly basis
  • Feedback on pending jobs / escalations
  • Quotation for Out Warranty
  • Happy Calling activity
  • Job status report sharing to all the coordinators on daily basis
  • Follow up from Technicians on closure status
  • Capturing Customer Feedback Forms
  • CRM Operation updating
  • Training new recruit.

Requirements

  • Bachelor’s Degree
  • Minimum of 5 years of experience into call center Management Management with Appliances Background.

Job Title: Front Desk Executive / Customer Care / Call Center Staff

Location: Lagos
Employment Type: Full-time

Job Description

  • Attend Customers from all the channels
  • Job Card creation / compliant creations
  • DWR checking on hourly basis
  • Out Warranty Income Report
  • Quotation for Out Warranty
  • Feedback to Supervisor on pending jobs / escalations
  • Happy Calling activity
  • Part Requisitions and status checking
  • Reception / call center Hygiene
  • Job status report sharing to Service Supervisor on daily basis
  • Coordination with Accounts team for Out Warranty repairs
  • Follow up from Technicians on closure status
  • Capturing Customer Feedback Forms
  • CRM Operation updating.

Job Requirements

  • Bachelor’s Degree
  • Minimum of 5 years of experience into Front Desk Management.

Job Title: Spare Parts Officer

Location: Lagos
Employment Type: Full-time

Job Description

  • Responsible of processing DO /Inter branch / Part Requisition / Local Purchase Request
  • Closing of jobs into CRM
  • Responsible for Spare Parts GRN into ERP
  • Responsible for Parts Allocation to technicians and consumption posting into ERP
  • Responsible for 100% stock accuracy at SVC
  • Responsible for Monthly / Quarterly stock counting & labelling at the SVC
  • Responsible for weekly return of defective used parts to Central Warehouse
  • Responsible for Monthly Audit of Tool kit of technicians
  • Responsible for maintaining Uniform distribution record of technicians
  • Responsible for sharing part failure report / gas consumption report to Supervisor /NSM for approval
  • Reconciliation of fresh & defective spare parts with technician on weekly basis
  • Preparing monthly used part report and sharing with Supervisor / NSM
  • Coordination with other branches for parts if required including SF
  • CRM Operation updating

Job Requirements

  • Bachelor’s degree
  • Minimum of 5 years experience into Spare Parts Management

Job Title: Service Centre Supervisor / Service Coordinator

Location: Lagos
Employment Type: Full-time

Job Description

  • Oversee daily operational activities on job pendency and reduction of the branch
  • Allocation of Jobs to the technician & monitoring
  • Review on Daily Working Report with team and taking corrective measures
  • Coordination with Parts officer for raising the parts orders & tracking
  • Ensuring achieving of KPI (TAT / CSAT / LTP / Engr. Productivity/ DWR Accuracy etc.)
  • Ensure Quality Service Delivery with minimum Repeat Repair
  • Reduction of customer escalations
  • Daily Monitoring of technician productivity
  • Weekly Budget preparation for Service operations & approval from Service Manager
  • Preparation of part failure report & sharing to service manager
  • Responsible for checking local repair possibilities for PNA cases , sharing the repair quotations to service manager for approval
  • Ensuring adequate spares availability at the SVCs ( Safety Stock planning & execution)
  • Generating & Achieving Out warranty income targets. (Reduction in third party repairs/ installations)
  • Responsible for monitoring & completion of AMCs ( Annual Maintenance Contract )
  • Responsible for improving Service Centre Hygiene & compliance to Service Standards (Job cards, Process, Policies etc.)
  • Review of service center staff and taking corrective measures
  • Participating in Monthly / Quarterly Spare Parts Counting & Labelling Activity
  • Ensuring service cost reduction through proper inventory control method
  • Responsible for Technician Skill monitoring & Productivity improvement
  • Responsible for arranging training to front, backend & field force team
  • Ensure compliance to service standards
  • Responsible for defective stock recovery
  • Responsible for Trade Satisfaction by resolving pending complaints
  • Retail visit for service feedback & working on improvement areas for channel delight
  • Service Franchise creations
  • Service Franchise claim preparation
  • Spare Parts local purchase
  • CRM Operation updating

Requirements

  • Diploma in Electronics / Mechanical / Electrical / Communication Engineering
  • Minimum of 5 years experience into Customer Service Management

Job Title: Regional Service Manager

Location: Lagos
Employment Type: Full-time

Job Description

  • Oversee daily operational activities of SVCs on job pendency and reduction of the branches
  • Ensuring achieving of KPI (TAT / CSAT / LTP / Engr. Productivity/ DWR Accuracy etc.)
  • Software and Technical support to staffs
  • Ensure Quality Service Delivery with minimum Repeat Repair
  • Failure Report & Weekly budget monitoring , report sharing to National Service Manager
  • Responsible for checking local repair possibilities for PNA cases
  • Coordination with cross functional teams for resolving the pending issues
  • SVC Wise Third party Account Handling
  • All Modern Trade/Retail/Trade/Corporate issue handling
  • Stock Recovery Plan and Action
  • Raising approvals
  • Service Network expansion
  • Responsible for bringing AMCs ( Annual Maintenance Contract )
  • Coordination with SVCs for Stock Counting & Labelling activity
  • Responsible for improving Service Centre Hygiene
  • Review of non-performing Service Centers and taking corrective measures
  • Generating & Achieving Out warranty income targets. (Reduction in third party repairs/ installations)
  • Service Franchise creations
  • Service Franchise claim preparation
  • Spare Parts local purchase
  • CRM Operation updating.

Requirements

  • B.E / B.Tech in Electronics / Mechanical / Electrical / Communications Engineering
  • Minimum of 10 years experience into Customer Service Management.

Job Title: Data Analyst (Service MIS)

Location: Lagos
Employment Type: Full-time

Job Description

  • Support NSM on day to day operational activities -report sharing and follow up with SVCs
    ( All brand open pending jobs / cannibalization / replacements / DWR correctness etc.)
  • Support NSM for approvals and customer data data base management
  • Report Compilations – KPI Performance / Supplier Spare parts status / Safety Stock etc.
  • Follow ups with SVCs for email & social media escalation closures
  • Stock Recovery follow up and update
  • Cannibalization / Replacement / Local Purchase Document Verification
  • Trade Issues database maintaining & tracking
  • Performance reports of Service KPIs on daily, monthly, quarterly, half- yearly and yearly basis
  • Work effectively as part of a team to achieve individual, team and organizational objectives, sharing knowledge and skills as appropriate
  • CRM Operation updating.

Requirements

  • Bachelor’s Degree
  • Minimum of 5 years experience into MIS data management- Customer Service Department

Job Title: National Service Manager

Location: Lagos
Employment Type: Full-time

Job Description

  • Daily service operation activity monitoring
  • Approvals
  • Report Compilations
  • Follow ups with SVCs
  • Escalation support
  • Stock Recovery follow up and update
  • Petty cash request verification
  • Cannibalization / Replacement / Local Purchase Verification
  • Trade Issues status monitoring
  • Coordination with CWH
  • CRM Operation updating

Requirements

  • BE / B.Tech in Electronics / Mechanical /Electrical / Communications Engineering
  • Minimum of 15 years experience into Customer Service Management

Job Title: Service Support Manager

Location: Lagos
Employment Type: Full-time

Job Description

  • Planning & Execution of Technical and Soft skill training
  • Sharing of Service Bulletin
  • Sharing of Trouble Shooting Guide / Technical Tips
  • Service Centre Audit
  • New Model Training
  • Happy Calling activity
  • SF creations
  • SF claim preparation
  • Spare Parts local purchase
  • CRM Operation updation.

Requirements

  • B.E / B.Tech in Electronics / Electrical / Communications / Mechanical engineering
  • Minimum of 5 years experience into training / Quality / Audit.

Job Title: Billing / Dispatch Officer

Location: Lagos
Employment Type: Full-time

Job Description

  • DO for SVCs
  • Packing of spare parts
  • Dispatch planning & execution
  • Dispatch tracker sharing to SVCs
  • Coordination with Logistics for spares movement
  • CRM Operation updating.

Job Requirements

  • Bachelor’s Degree
  • Minimum of 3 years experience into spare parts management.

Job Title: Inward & Stock Keeping Officer

Location: Lagos
Employment Type: Full-time

Job Description

  • GRN of spares
  • Received parts status sharing to SVCs
  • Stock Count and accuracy
  • Stock Labelling
  • Used part return reconciliation.

Job Requirements

  • Bachelor’s Degree
  • Minimum of 3 years of experience into spare parts management.

Deadline: 20th June, 2021.

How to Apply
Interested and qualified candidates should kindly send their CV to: [email protected] with the Job Title as the subject of the email.

Note: Only shortlisted candidates will be contacted.

Newsletter Updates

Enter your email address below to subscribe to our newsletter

Search For Jobs Offer And Vacancies In Nigeria