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POS Support Associate at Kudi Nigeria

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At Kudi, we believe that people of all class should have access to financial services and seamlessly make transactions. We want to build a financial inclusive world with everyone, for everyone.

We are recruiting to fill the position below:

 

Job Title: POS Support Associate

Locations: (Umuahia) Abia & (Warri) Delta
Employment Type: Full-time

Responsibilities
You will be responsible for:

Terminal Repairs:

  • Diagnose and Repair faulty Terminals (software & hardware issues)
  • Liaise with the Sales team to carry out retrieval of faulty terminals for repairs
  • Maintain all POS repair equipment and ensure they are in good working condition

Issue Resolution:

  • Provide on-site, off-site and telephone support for Agents to provide quick resolution to problems
  • Ensure the adherence to SLA’s for terminal repairs
  • Effectively manage complaints for walk-in Agents

POS Deployment & Inventory Management:

  • Work with the Sales team, Admin and other stakeholders to ensure appropriate Terminals deployment within focus region.
  • Receive new Terminals at regional hub, ensuring correct stocktaking
  • Record all stock received and inventory movement at regional hub.
  • Organize and maintain inventory and storage area for the assigned hub.

Requirements
About you

  • A Bachelor’s Degree in Business or any related discipline from an accredited university.
  • 2+ years of hands-on experience in Sales Operations and or Agent Operations.
  • Experience in configuration, installation of software and hardware products is a plus
  • Problem-solving capabilities to create meaningful strategies to improve agent and team quality.
  • Able to manage tasks effectively and act professionally within the workplace and with customers.
  • Proficiency with Microsoft Office Suit

 

 

How to Apply
Interested and qualified candidates should:
Click here to apply


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