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Service Delivery Executive at Sproxil Nigeria Limited

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Sproxil Nigeria Limited is a company thatbuilds trust across supply chains with mobile technology solutions that emphasize direct consumer engagement.

We are recruiting to fill the position below:

Job Title: Service Delivery Executive

Location: Lagos
Employment Type: Full-time

Roles and Responsibilities

  • Establishes and monitors adherence to project management and service delivery as well as planning & controls standards
  • Ensures products and services are purchased in the most cost- and time-efficient manner
  • Coordinates project activities of external vendors to ensure services delivered consistently meet customers’ expectation
  • Works closely with other internal departments and stakeholders through proper communications to ensure client expectations are met
  • Develops and delivers progress reports, requirements documentation and presentations where necessary
  • Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
  • Providing accurate and weekly reports to the Head of the unit on performance of the service delivery
  • Maintaining high performance levels for service-related processes, and implementing/proposing improvement activities wherever necessary.
  • Ensures the delivery of services to customers within the agreed scope of work and timeline
  • Maintain high performance levels for service-related processes, and implement improvement activities wherever necessary
  • Provide accurate documentation of project and services delivered to customers
  • Liaises with sub-contractors and 3rd party service providers on the strict guidelines given to them to meet customer expectations
  • Develops full-scale project execution plans and related communication documents
  • Ensure projects are delivered within scope, cost and time committed to customer

Qualifications and Experience

  • A Bachelor’s Degree in Marketing, Business Management or any related discipline
  • Minimum of 3 years related experience in the pharmaceutical industry, ICT orFMCG sector
  • PMP qualified or other Project Management Certification (PRINCE II, ITIL etc.) desirable.

 

 

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail

Application Deadline  17th June, 2022.


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